Availability Calendar
Payment Guide

1- Free of Charge: For each booking start at 15 rooms, at least 01 room FOC will be offered. We have many other promotions at the time of booking.

2- Children policy:

Free of charge for children less than 6 year-old (sharing bed with their parents).
The children from 6 – 12 years old will be charge 25 % room rate (sharing bed with parents).
Children from 12 years old upward will be charged as 50% room rate (sharing bed with parents) or 100% room rate (compulsory private room)

3- Surcharge/Reduction based on supply/demand is applied with agreement of the both parties upon booking confirmation. Extra bed is charged 15 $/ bed (including buffet breakfast). Surcharge on the 24th and 31st December 2012 is 15% per room per night.

4- All the bookings/ Confirmations/Cancellations/Amendments must be in writing or facsimile or by e-mail sent directly to the Hotel’s reservation office.
Hotel reservation contact: Micheal Manh (Mr)
(Tel) +84 4 39352678
(Fax) +84 4 39352676
Email : sales@hanoiromancehotel.com

5- A completed Rooming list should be advised at 7 days before guest check-in during May to September; 14 days before guest check-in in high season from October to next April. This is a NOT compulsory policy but you can help us make checking-in procedures faster. Click HERE for more details.

6- Cancellation and No Show:

• No-Show fee equal to 100% payment of the total room charge of the whole period reserved.
• Cancellation  within 10 days before arrival  date to be charged 50 % of the whole booking or number of all rooms reduced
• Cancellation within 5 days before arrival  date to be charged 100 % of the whole booking or number of all rooms reduced

7- Payment & Deposit:

– Deposit based on supply/demand is applied with agreement of the both parties upon booking confirmation. In some cases, guests are not requested for paying deposits, especially for 1-2 night booking. For long-term staying, deposits are compulsory for the Hotel to reserve the room for the Buyers.
– Full payment should be received by Hotel before guests check-out.
– All payments are exclusive of all banking charges, remittance fees, taxes, deduction or with holding whatsoever, which shall be payable by the Buyer/guests.

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