Availability Calendar
Hotel Relagution

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WELCOME TO HANOI ROMANCE HOTEL

Dear Guests,

For your convenient and comfortable stay, we provide below the Hotel Directory, which includes commonly used guidelines as well as general information about the hotel.

Your satisfactory stay is our top priority. We thank you for having chosen the  Hanoi Romance Hotel and welcome you sincerely at our Hotel.

 

 

 

I/ HOTEL REGULATIONS

1. Check-in procedures

Please present your personal documents (Identity card, Passport, Visa …)to the receptionist for the registration process. Guests receive room keys upon arrival at the hotel.

2. Guest’s Visitors

Guests may entertain their visitors, in either the Reception Lobby or the HaNoi Romance Café. In case Guests want to invite the visitors to the Guest’s room, visitors must register at the Reception Desk. Visitors are allowed to stay in the guest’s room not later than 22:00

3. Check-out time

Check-out time is before 12 noon.

A half day room fee will be charged if guest checks out after 12:00 noon but before 18:00

A one day room fee will be charged if guest checks out later than 18:00.

4. Prohibited objects and pets:

Guests are not allowed to bring into the hotel weapons, bombs, inflammable, substances and generally forbidden goods. Pets are strictly prohibited in the premises of the hotel.

5. Compensation of damage or breakage

In case that the Guest causes any damages or breakage of items belonging to the hotel, the Guest has the option either to compensate the equivalent item to the Hotel or to pay the remaining value of that item. In case the two parties have disagreements regarding the compensations, the local authority shall be requested to resolve the problem.

6. Hotel is responsible for the following:

In case the hotel alters or/and damages belongings of the Guest, the hotel will compensate to the Guest the remaining value of that item or a certain valua may be agreed based on the market price of  a similar item.

7. Hanoi Tourism Administration Office may be contacted at:

Address: No 03 Le Lai, Hoan Kiem District, Hanoi

Tel: (04) 39341450 – 39247652 – 38247654 – Fax: 04 8247600

 

 

 

 

 

 

 

II. HOTEL SERVICE DIRECTORY

 

 Order

SERVICE

DIAL

1

Reception/ Information

0

2

Operator/Wake up Calls

0

3

Cashier

888

4

Bell service

0

5

Ha Noi Romance Café/ Restaurant

333

6

Housekeeping/Room Attendant

0

 

7

 

Room to room calls

Room number

Ex:call to 301:dial  301

8

Local calls

9 + Tel No.

9

DDD calls

9+0+area code+Tel. No.

10

IDD calls

9+00+country code+ area code+Tel. No.

 

III. HOTEL SERVICES AND FACILITIES

Air Conditioning

The Hotel is completely air-conditioned. There are individual remote control in all rooms enabling you to regulate your preferred temperature. Please make sure that your room’s door and window is closed when AC are in operating.

Articles in Guestroom

All the articles and items in the guest rooms cannot be taken away. If you need souvenirs, please contact the Reception.

Baggage

For baggage handling or storage. Dial  0.

Business centre

The Hotel’s BusinessCenter provides service supporting business activities such as secretarial service, email, internet, photocopying, telex, facsimile service, translation, typewriting, air tickets, tour booking and a comprehensive reference library. Dial  0.

Service hours: Daily 7.30 to 22.00

Concierge

Please contact the Front desk for further information. Dial  0.

Credit Cards

We are pleased to accept the following credit cards: Master Card, Visa card,  JCB.

Doctor

Please contact the Reception. Dial  0.

Foreign Exchange

Please contact the Cashier at the main lobby. Dial  0.

Housekeeping

Please contact the Housekeeping should you require shaver, heater, transformer, adaptor or additional guest rooms. Dial  0.

Laundry/Dry Cleaning

Please complete the laundry forms (in the wardrobe) and have the clothes checked for personal belongings before handing to the room attendant collects the clothes. Items received before 10AM are returned at the same day. Dial  0 for your further requests.

Lights

A master power energy switch is located near the entrance of the guest room. Please insert your room key tag into the slot to activate the electricity supply.

Local Call

Please dial 9 then the phone number or dial 0 for the Operator’s assistance

Lost and Found

Please contact Reception. Dial  0

Parcel Mailing

Please contact our Front desk for parcel mailing. EMS & DHL services are also provided. Dial  0.

Pressing Service

Please contact the Housekeeping. Dial  0

Room service

Please refer to the Room Service menu or dial  0

Safe Deposit Box

The Hotel is not liable for the loss of personal valuables and Guests are strongly advised to place them in the Safety Deposit Boxes in your room or at the Front desk. The latter is available for free of charge. Dial  0.

Secretarial Service

Arrangement can be made through the  Front desk. Dial  0.

Kiosk (Gift Shop)

The kiosk is situated on the ground floor where post cards, postage stamps, newspaper, magazines and souvenirs… are sold.

Sightseeing and tours

Please contact the Front Desk for full information on sightseeing tours. Dial  0.

Tea & Coffee facilities

Tea & Coffee facilities are available for free of charge in the guest rooms.

Wake Up Calls

Please dial  0 for the Operator

 

HANOI ROMANCE CAFÉ AND RESTAURANT

The Hanoi Romance Cafe & Restaurant is located on the ground floor which is an ideal spot to enjoy tea time, lunch or dinner with a variety of Western and Asian snacks, fast foods, meals and beverages, please dial 0.

Opening hours: 6 AM to 10:30 PM.

Time for Breakfast: Weekdays: from 6AM to 10:30AM

                                  Weekend : from 6AM to 10:00AM

 

TV PROGRAM

Order

Channel

Content

Language

No

1

NHK World

Japan TV News

English

 

2

CNN

News

English

 

3

BBC WORLD

News

English

 

4

CNBC

News

English

 

5

KBS WORLD

Korea TV

English

 

6

ARIRANG

Korea TV

Korean

 

7

AUSTRALIA

Australia TV

Korean

 

8

RUSSIA 1

Russia TV

Russian

 

9

DW TV

Germany TV

German

 

10

TV5 France

France TV

French

 

11

CINEMAX Movie

Movie

English

 

12

HALL MARK

Movie

English

 

13

STAR MOVIES

Movie

English

 

14

STAR WORLD

Mixed

English

 

15

HBO

Movie

English

 

16

BIBI

Cartoon

Vietnamese

 

17

CN (Cartoon)

 

English

 

18

DISNEY

Cartoon

English

 

19

NATIONAL GEOGRAPHIC

Science

English

 

20

DISCOVERY

Science

English

 

21

MTV

Music

English

 

22

GOAL1

Sport

English

 

23

GOAL2

Sport

English

 

24

ESPN

Sport

English

 

25

STARSPORTS

Sport

English

 

26

VTV1

News

English

 

27

VTV2

Science

German

 

28

VTV3

Entertainment

Vietnamese

 

29

VTV4

Vietnam TV/ Music

Vietnamese

 

30

VTV5

Vietnam TV

Vietnamese

 

31

VTV6

Vietnam TV

Vietnamese

 

32

VTV9

Vietnam TV

Vietnamese

 

33

HTV1 (Hanoi)

Vietnam TV

Vietnamese

 

34

HTV2 (Hanoi)

Vietnam TV

Vietnamese

 

35

HTV3 (HCMC)

Vietnam TV

Vietnamese

 

36

HTV9 (HCMC)

Vietnam TV

Vietnamese

 

37

VCTV1

Vietnam TV

Vietnamese

 

38

VCTV2

Vietnam TV

Vietnamese

 

49

VCTV4

Vietnam TV

Vietnamese

 

40

VCTV6

Vietnam TV

Vietnamese

 

41

VCTV7

Vietnam TV

Vietnamese

 

42

SCTV

Vietnam TV

Vietnamese

 

43

SCTV2

Vietnam TV

Vietnamese

 

44

SCTV5

Vietnam TV

Vietnamese

 

45

SCTV8

Vietnam TV

Vietnamese

 

46

ASTRO TV

Vietnam TV

Vietnamese

 

47

SHOPPING TV

Vietnam TV

Vietnamese

 

48

O2 TV

Vietnam TV

Vietnamese

 

49

REAL TV

Vietnam TV

Vietnamese

 

50

STYLE TV

Vietnam TV

Vietnamese

 

51

INFO TV

Vietnam TV

Vietnamese

 

52

INVEST TV

Vietnam TV

Vietnamese

 

53

FOOTBALL TV

Vietnam TV

Vietnamese

 

54

SPORTS TV

Vietnam TV

Vietnamese

 

55

QTV1

Vietnam TV

Vietnamese

 

56

THP TV

Vietnam TV

Vietnamese

 

57

VOV TV

Vietnam TV

Vietnamese

 

58

TTXVN TV

Vietnam TV

Vietnamese

 

59

TV1

Vietnam TV

Vietnamese

 

 

MÃ ĐIỆN THOẠI QUỐC TẾ

IDD CODE

STT

Tên nước/                   Vùng lãnh thổ

Mã nước (Vùng)

STT

Tên nước/                   Vùng lãnh thổ

Mã nước (Vùng)

No

Country/ Territorial Area

Country Code

No

Country/ Territorial Area

Country Code

1

Afghanistan

93

43

Greece

30

2

Albania

355

44

Greeland

299

3

Algeria

213

45

Guatemala

502

4

Argentina

54

46

Haiti

509

5

Armenia

374

47

HongKong

852

6

Australia

61

48

Hungary

36

7

Austria

43

49

Iceland

354

8

Azerbaijan

994

50

India

91

9

Bahrain

973

51

Indonesia

62

10

Bangladesh

880

52

Iran

98

11

Belarus

375

53

Iraq

964

12

Belgium

32

54

Ireland

353

13

Benin

229

55

Israel

972

14

Bermuda

1+441

56

Italy

39

15

Bhutan

975

57

Ivory Croast

225

16

Bolivia

591

58

Japan

81

17

Bosnia – Hecegovina

387

59

Jordan

962

18

Bostwana

267

60

Kazakhstan

7

19

Brazil

55

61

Kenya

254

20

Brunei

673

62

Korea, DPR of

850

21

Belgaria

359

63

Korea, Rep.of

82

22

Cambodia

855

64

Kuwait

965

23

Cameroon

237

65

Laos

856

24

Canada

1

66

Latvia

371

25

Central African Rep

236

67

Lebanon

961

26

Chile

56

68

Liberia

231

27

China

86

69

Libya

218

28

Colombia

57

70

Luxembourg

352

29

Costa Rica

506

71

Macao

853

30

Croatia

385

72

Macedonia

389

31

Cuba

53

73

Madagasca

261

32

Czech

420

74

Malawi

265

33

Denmark

45

75

Malaysia

60

34

Ecuador

593

76

Maldives

960

35

Egypt

20

77

Malta

356

36

El Salvador

503

78

Mexico

52

37

Equatorial Guinea

240

79

Moldova

373

38

Estonia

372

80

Monaco

377

39

Fiji

679

81

Mongolia

976

40

Finland

358

82

Morocco

212

41

France

33

83

Mozambique

258

42

Germany

49

84

Myamar

95

 

 

STT

Tên nước/                   Vùng lãnh thổ

Mã nước (Vùng)

STT

Tên nước/                   Vùng lãnh thổ

Mã nước (Vùng)

No

Country/ Territorial Area

Country Code

No

Country/ Territorial Area

Country Code

85

Namibia

264

113

Sri Lanka

94

86

Nepal

977

114

Sudan

249

87

Netherlands

31

115

Sweeden

46

88

New Zealand

64

116

Switzerland

41

89

Nigeria

234

117

Syria

963

90

Norway

47

118

Taiwan

886

91

Oman

968

119

Tajikistan

992

92

Pakistan

92

120

Tanzania

255

93

Palestine

970

121

Thailanhd

66

94

Panama

507

122

Togo

228

95

Papua New Guinea

675

123

Tonga

676

96

Paraguay

595

124

Tunisia

216

97

Peru

51

125

Turkey

90

98

Philippines

63

126

Turkmenistan

993

99

Poland

48

127

Uganda

256

100

Portugal

351

128

Ukraine

380

101

Qatar

974

129

United Arab Emirates

971

102

Romania

40

130

United Kingdom

44

103

Russia

7

131

Uruguay

598

104

Ruwanda

250

132

USA

1

105

Saudi Arabia

966

133

Uzbekistan

998

106

Senegal

221

134

VanticanCity

39

107

Singapore

65

135

Venezuela

58

108

Slovakia

421

136

Vietnam

84

109

Slovenia

386

137

Western Samoa

685

110

Somalia

252

138

YemenRepublic

967

111

South Africa

27

139

Yugoslavia

381

112

Spain

34

140

Zambia

260

2013-03-29

 

 

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